Job Description

Scooter's Coffee Store Manager Scooter's Coffee, established in 1998, is one of the premier specialty coffee companies in the industry. We are building high performing teams, strong culture, operational excellence, and places that genuinely serve people well. We believe business can be a force for good. Our shops are meant to be places of hospitality, kindness, joy, and genuine care for people. We are looking for a driven, organized, and people focused Multi Unit Store Manager to oversee two Scooter's Coffee locations in South Phoenix. This role is responsible for leading both stores through strong systems, accountability, coaching, and culture development. What It Means to Be a Leader at Scooter's Leaders at Scooter's Coffee don't just manage-they serve alongside their teams. You'll set the tone for every shift, coach with positivity, and ensure operational excellence while modeling our values of Integrity, Love, Courage, and Humility. Your Role Includes: Leading by Example: Be hands-on during every shift-jumping behind the bar, greeting customers, and showing the team what great service looks like. Coaching & Development: Provide feedback, training, and encouragement to help baristas grow in skill and confidence. Operations Management: Support store checklists, uphold speed and quality standards, assist with scheduling, payroll, and inventory. Decision-Making: Act as manager-on-duty when the Store Manager is off shift. Handle personnel and customer situations with professionalism and sound judgment. Creating a Positive Environment: Maintain a clean, upbeat, high energy, positive, and team-oriented environment that motivates everyone to bring their best and creates high energy atmosphere for our guests. Responsibilities: Lead two Scooter's Coffee locations Coach and develop Assistant Store Managers and team members Maintain strong labor management and scheduling discipline Manage COGS, inventory systems, ordering, waste, and food cost controls Uphold cleanliness, speed, quality, and operational standards Build strong culture, accountability, and team morale Hire, onboard, train, and retain great people Drive consistency in customer experience and hospitality Monitor KPIs, store performance, labor %, sales trends, and margins Help create systems and operational structure as we continue to grow Problem solve quickly and operate with urgency and ownership Who We're Looking For: Strong work ethic, positive attitude, high energy Highly relational people person Natural leader who can hold high standards while caring deeply about people Organized and detail oriented Comfortable managing multiple priorities and locations Strong communicator with follow through and accountability Willing to lead from the front and roll up sleeves Management experience in coffee, restaurant, or QSR required If you are hungry, dependable, growth minded, and want to help build a high performing operation with strong culture, we would love to meet you! Who We Are: P410 Hospitality is an owner, developer, and operator of Scooter's Coffee locations in Arizona. We are a faith-driven, family-owned business with a purpose to love and serve our community through coffee. We are a family that loves Jesus and sees coffee as a relationship business; a business that can be a sustainable force for good in society. Culture is important, setting the tone around what it feels like for teammates to be P410 employees through appreciation, kindness, and love. The business exists to Glorify God and provides a way to love our neighbor through kindness and service in business. About Scooter's Coffee: Established in 1998, Scooter's Coffee stands out as one of the nation's premier drive-thru specialty coffee companies, renowned for its commitment to Amazing People delivering Amazing Drinks, Amazingly Fast. Offering sustainably sourced ingredients, Scooter's is recognized as one of the fastest-growing ethical coffee brands. Ranked No. 65 on Entrepreneur magazine's Franchise 500 and No. 16 on the fastest-growing franchises list in 2023, Scooter's pays farmers fair prices for their beans, promoting community prosperity. With customer service rooted in small-town, Midwestern values, Scooter's fosters genuine kindness and unwavering quality. Recognized as the runner-up for best coffee chain and drive-thru in the nation by USA TODAY's 10Best Readers' Choice travel award contest, Scooter's Coffee surpasses industry giants like Starbucks and Dunkin'. Anchored by core values of integrity, love, humility, and courage, Scooter's is on a strategic growth trajectory, expanding its presence nationwide while promoting family and community bonding through fast, friendly service.

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