Job Description

Pediatric Medical Assistant

The Medical Assistant provides comprehensive support to THINK clinical providers. The MA assists clinicians in patient care, performing administrative tasks, such as scheduling appointments, maintaining medical records, and ensuring the smooth operation of the medical clinic. Exceptional communication skills and attention to detail are essential to delivering high-quality patient care and creating an outstanding patient experience. This position offers a unique opportunity to work alongside a dedicated healthcare team and make a meaningful impact on the well-being of patients.

Primary Job Responsibilities

• Review daily clinic schedule
• Complete chart preparation
• Front desk responsibilities
• Room patients and families
• Deliver outstanding consumer experience

Daily Clinic Schedule

• Review the clinic schedule for the day for updates or changes
• Monitor, acknowledge, and address (when applicable) encounters, orders, documents, etc.
• Note entire schedule and offer assistance to clinicians, specialists, and the EEG team
• Participate in regular rotations with Team Lead – front desk, rooming patients, back office duties

Chart Preparation

• Complete chart prep for visits scheduled at least 3 days in advance
  • Checkout Sheet
  • Results: EEG, MRI, labs, consultation notes, etc.
  • Testing (if applicable)
  • Accuracy of clinician information for Visits, NeuroCog, and/or rEEG
  • Appropriateness of reason for visit for the clinician
  • Appointment reminder/confirmation text has successfully been delivered and responded to. If not, reach out to the parent to confirm
  • Check and note billing alerts

Front Desk

• Check in patients
• Take payment
• Verify demographics
• Confirm all documentation received: (consent forms, ID, insurance card)
• Schedule patients walking into clinic

Rooming of Patient

• Medical Assistants must be completely fluent and proficient in the following
  • Vital signs check
  • History and Diagnosis
    • Record allergies, vital signs, complete medication list, hospitalizations, and surgical history
  • Scribe duties
    • Document and record details of the patient's evaluation
  • Order Entry
    • Enter in real-time as the clinician discusses with the patient
    • Transmit, fax, email, or print as needed
    • Confirm orders were successfully sent
  • Prescription Entry
    • Enter and e-Scribe medications as ordered by the clinician; send refills accordingly
    • Confirm medications were sent successfully via ePrescription logs
  • Wrap-Up
    • Review visit summary with parent/patient, encourage and answer questions, and provide clarification as necessary
    • Provide previously prepared orders, handouts, titration sheet, results, testing reports, visit summary, THINK Swag Bag
  • Change Visit status to "Checked Out"

Outstanding Consumer Experience

• Greet families and patients warmly; welcome them into our office as if our own family
• Respond to patient requests promptly and thoroughly – in person and during phone encounters
• Respond to referring physician requests promptly and thoroughly – connect directly to THINK providers via Team Lead, where applicable
• Affirm the handoff between office staff and EEG team occurs smoothly
• Ensure test results and notes are delivered to designated destination – patient or physician location
• Keep the exam rooms and MA station sanitized and free of clutter
• Ensure all work areas and exam rooms are spotless
• Always provide the WOW factor and be a team player. This is what makes THINK special!

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