Job Description

Medical Records Coordinator

The Medical Records Coordinator supports the accuracy, integrity, and timely management of member records and clinical documentation by performing quality reviews, researching and resolving data discrepancies across multiple systems, managing State Secure File Transfer (SFT) and Uniform Assessment System (UAS) activities, fulfilling regulatory, audit, and legal documentation requests, and supporting appropriate member to Care Manager assignments while collaborating with internal stakeholders to meet operational and regulatory requirements.

Duties & Responsibilities:

• Performs quality checks to maintain the integrity of events and criteria for reporting purposes.
• Processes members' electronic documents, proof of data for inaccuracies, and any other missing information.
• Resolves discrepancies identified using standard procedures and/or returning incomplete documents to their respective departments for correction and resolution.
• Responds to, monitors, and manages State Secure File transfer inbox; tracking incoming packages and document requests; retrieving and securely transmitting requested PCSP and authorization documentation; completing the monthly disenrollment PCSP transfer process; monitoring and tracking turnaround times to support timely completion of requests
• Facilitates manual mailings for other departments.
• Maintain enrollment nodes, member demographics, and Person-Centered Service Plan (PCSP) details. Conduct data quality reviews by researching and analyzing member records across UAS, internal systems, and source documentation to identify, reconcile, and resolve enrollment, demographic, PCSP, and other data discrepancies.
• Manage documentation pulls for State and regulatory requests, internal audits, and legal inquiries. Research member records across applicable systems to identify, retrieve, review, validate, organize, and prepare accurate and complete clinical documentation ensuring requested records meet established submission timeframe.
• Support the assignment and reassignment of members to the appropriate Primary Care Manager by reviewing member and case information to determine appropriate care manager alignment based on established assignment criteria, program requirements, and team capacity. Research and resolve assignment discrepancies, process updates timely, and coordinate with applicable stakeholders to maintain accurate caseloads and continuity of care.
• Additional duties as assigned.

Minimum Qualifications:

• HS diploma/GED from an accredited institution.
• Proficiency in navigating & working across multiple electronic documentation, healthcare, and database systems simultaneously.
• Experience working with electronic medical records (EMR), protected health information (PHI), or any related healthcare documentation systems.
• Proficiency in Microsoft Excel which includes data entry and editing, search functions, formulas, sorting and filtering, formatting, and using existing pivot tables to research and analyze information.

Preferred Qualifications:

• Strong organizational and time-management skills, with the ability to prioritize multiple assignments, meet deadlines, and follow tasks through to completion.
• Strong research and problem-solving skills, including the ability to navigate online resources and multiple systems to locate, validate, and reconcile information.
• Ability to troubleshoot basic hardware and software issues and effectively communicate technical issues while working with technical support teams to resolve system challenges.
• Experience with data entry and database management, with the ability to accurately maintain, update, and reconcile information across Microsoft Excel and other systems/applications.
• Strong attention to detail and demonstrated ability to perform quality reviews, identify discrepancies, validate information, and ensure data and documentation accuracy.
• Experience working in a healthcare, health plan, managed care, or related environment.
• Knowledge of Medicare, Medicaid, managed care, healthcare terminology, and/or regulatory requirements.
• Ability to exercise sound judgment, investigate discrepancies, identify appropriate next steps, and escalate complex or unresolved issues when necessary.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid "@healthfirst.org" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $40,200 - $54,570
• All Other Locations (within approved locations): $34,900 - $52,000

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.

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